Frequently Asked Questions
Everything you need to know about our high-quality social media assets and licensing.
How do I receive my purchased images?
All images are delivered digitally. Once your payment is processed, you will receive an email with a secure download link. You can also access your files anytime through your account dashboard.
What file formats are provided?
Our images are typically provided in high-resolution JPEG or PNG formats, optimized for platforms like Instagram, Facebook, and LinkedIn. Specific format details are listed on each product page.
Can I use these images for commercial purposes?
Yes, our standard license allows you to use the images for your brand's social media, website, and marketing materials. However, reselling the digital files themselves is strictly prohibited.
What is your refund policy for digital downloads?
Due to the nature of digital products, we generally do not offer refunds once a file has been downloaded. If you experience technical issues or received the wrong file, please contact our support team within 14 days.
Are the images exclusive to my brand?
Unless you purchase a custom 'Exclusive Rights' package, images are sold under a non-exclusive license, meaning other creators may also purchase and use the same imagery.
Do you offer custom image creation services?
Yes, we offer bespoke photography and graphic design services tailored to your brand's aesthetic. Please use our 'Contact Us' page to request a custom quote.